Vendor Review: Midway Rental

Vendor grade: B

We went through Midway Party Rental for our tables, chairs and tent. This was an unexpected expense for us – with the venue change, we hadn’t budgeted for a $1,000 rental bill, but we made it work.

They were great about working with us only 2 weeks before we needed the tables and chairs, and fairly responsive (though there were 2+ times when we didn’t get any sort of response for over a business day, which was worrisome on such a tight deadline.

They were responsive when I asked them discount one of the items (the order was already around $1,000), though the discount wasn’t nearly as much as another rental company we were considering (though the final cost at Midway was a bit less).

We paid extra ($165, rather than $75) for Saturday delivery, Sunday pickup, but didn’t really have a choice – as we weren’t allowed to leave everything at the venue from Friday to Monday.

My largest qualm is the quality of the tables they delivered. Our day of coordinator said that they were so old (and poor quality) that they kept closing while they were being set up, and were generally difficult to work with. They felt flimsy when we sat at them, but at that point, there was very little we could do.

All in all, I wasn’t “wowed” by their customer service, but the delivery was made on time, and picked up on time, and we received everything we asked for, so I’d call our review of Midway Party Rental “decent.”

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